What is the quality of your firewood?
Our wood comes from sustainably managed local forests. It is dry, split and ready to use, guaranteeing optimal combustion.
Are your pellets certified?
Yes, we distribute ENplus and DINplus pellets, guaranteeing high energy efficiency and low CO₂ emissions. We are also members of Propellets, the professional association of pellet distributors.
Do you offer wood and pellet delivery?
Yes, we deliver to Belgium, the Netherlands, and France. Shipping costs and delivery times are specified during the ordering process.
Do you create custom projects?
Absolutely. We design and manufacture furniture, outdoor structures and landscaping tailored to your needs.
How can I place an order?
You can order by phone, email, or directly through our website. A quote will be generated and must be approved to confirm the order.
What payment methods are accepted?
We accept payments by bank transfer, credit card or cash on delivery.
What are your delivery times?
Delivery times vary depending on the season and product availability. They may be longer in winter. We will always inform you of any delays.
What do I need to plan for the delivery?
The location must be accessible (passable road, sufficient unloading space). In case of difficult access, additional charges may apply.
Can I return a product?
Yes, within 14 days of delivery, provided the product is undamaged and unused. Return shipping costs are the responsibility of the customer, except in the case of a delivery error or a defective product.
How do I report a problem?
All complaints must be made within 48 hours of receipt. We are committed to finding a solution quickly.
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